Walter F Wte

Chair fell apart when trying to sit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Same as above. Medical treatment required. Dallas refused to preserve the chair or name its manufacturer.
View full review
Reason of review:
Damaged or defective
Addysen Rsv
map-marker Antioch, California

Ur managers dont care a bit bout the store.and th

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They abuse and low pay security guards..managers are in their cars smoking weed..do something damm it
View full review
Saskia Ixt

Unsatisfied customer

I called two of your stores Evergreen and River Oaks I purchase some things from the Markham store and wanted to exchange them the people today is 614 18 both of the stores the manager wouldn't come out the bathroom in the River Oaks store and get on the phone her name was Tia the cashier that answered the phone she going to ask me did not just talk to you and tell you the same thing you have no customer service experience at all you don't talk to nobody that spends they money in the store like that your Markham store does not have gift cards where I can get my money back when I purchased some items on the 13th of this month and the cashiers are rude they all need to go in training on customer service I'm very pissed off unsatisfied customer 708-271-**** I will please like for someone to give me a call from the corporate office ASAP Brown is the name with your disrespectful cashier's managers supervisors whatever they are called and how do you sell a product if you can't even look it up in the computer to see if another store has it what kind of inventory are you guys doing need to call the IRS and do an audit very much disgusted with the whole thing everybody's just being ignorant your Canterbury Markham store your Evergreen Park store and your River Oaks store in on Torrence everybody was ignorant you need to be like Starbucks every teacher employees how to have customer service

View full review
Reason of review:
Poor customer service
Anonymous

PISSED OFF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have NEVER heard of a store that doesnt give CASH refunds if you pay cash..that is just down right RIDICULOUS!! They give you a gift card to come back to thier store NO THANKS...i am BEYOND pissed..they should tell people BEFORE they purchase their items..just BS..not to mention they DONT have a fitting room so how the *** are you suposed to know if it fits or not...its just a way for them to get your cash and refund you a STUPID gift card...BS BS BS THIS IS 1 PISSED OFF CUSTOMER ..
View full review
Dolly M Aso
map-marker Del Rio, Texas

No air conditioning!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a heart condition that when I get overheated my heart starts palpatating very badly...your Del Rio Texas store has NO AIR CONDITIONING!!! Please fix..I and other family members will not risk a heat related heart attack to shop there.. This is unacceptable! The discounts are not worth the risk.. Please do something about it!Sad
View full review
Reason of review:
Damaged or defective
1 comment
Guest

Most likely they will not see your concern on this website. You are better off contacting their corporate office and voice your complaint with them.

Anonymous
map-marker Fresno, California

Too hot in store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i shop at the store on fulton mall and it is too hot to shop at this store you have too sweat the whole time ive heard this from other people i have been to other ones its cool there i love fallas but cant stand the heat put a central air in it or you will lose alot of customers
View full review
Anonymous
map-marker Sparks, Nevada

Dunk and abusive manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The manager of this store was visibly drunk and threatened me physically on 6/5/18. The store is located at 500 N. McCarran Blvd. in Sparks, NV. The manager of this store is an elderly woman with dyed blonde hair. I left the store and immediately contacted the Washoe County sheriff. I don't know if she has been arrested yet.
View full review
Reason of review:
Poor customer service
Deb t Maq
map-marker Hampton, Virginia

How hot does it have to be before you melt in one of your st

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It was the hottest most uncomfortable store I've ever been in for me and your employees I stop spending money in your store because it was too hot how do you expect your employees to be productive in that type of heat do something about it
View full review
Reason of review:
Bad quality
CARMEN M Ifv
map-marker New Bedford, Massachusetts

Por customer service from mánager Stephanie

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purshased 1 rug and7 shirts for $1 each and cashier charged me 1.99 for 2 shirts.I went back and she called manager Stephanie and she was so rude and she said I can't give it to you since somebody price them wrong.I told her a lot were priced $1 same item and by law she suppose to do it $1. She said no and did not care.never go in there again.
View full review
Reason of review:
Poor customer service
Clara c Pcx
map-marker Los Angeles, California

Muy mala esperiencia tratan mal al cliente no ay cajeros tar

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
E ido varias beses a comprar y siempre tratan mal al cliente en la tienda de van nuys y vanowen párese q uno les va pedir fiado no ay cajeros y el encatgad@ nunca está se burlan de uno como si fuéramos tontos compre la última vez una chamarra para mi bb y no le quitaron el chip regrese y solo para eso tarde casi una ora y media sin exsajerar es una vergüenza pasar todo esto por la mal atención en esta tienda creo que necesitan nuevo manager en esa tienda sino nunca ban creser y la mala atención que hay. somos clientes de ahí ustedes les pagan sellos con las compras de nosotros que somos clientes.ellos en eso no se ponen a pensar que gracias a nosotros ellos y sus hijos comen perodon por este inconveniente que les algo pasar
View full review
Reason of review:
Poor customer service
Shaconda H
map-marker Newark, New Jersey

Discrimitory Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This morning at store#0442, I inquired about earbuds,in which the cashier stated they were all out.However, I questioned her about the ones kept behind the counter, she says," I didn't tell you about these because the cost is $10, and I thought you wanted the cheap ones". At this point, I'm offended, why would she judge that I couldn't afford them.

I asked Daliana, a question,"Is it because,I'm African American, that you think I couldn't afford the ear buds", Her answer was"Yes", to make sure she fully understood what I was implying,I asked again and her answer was yes. Having also admitted to the store manager that she understood.

I will never step foot in any other Fellas department store, being a Newark Native for 37, this is by far the worst experience of customer service. Thank you, Dialana

View full review
Reason of review:
Poor customer service
Medha Ayo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VERY BAD SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BAD SERVICE BY MANAGER , RUDE NO LEADERSHIP THIS THE 3 TIME THAT I BEEN TREATED VERY BAD , THIS TIME BEHIND A PAIR OF BOOTS MANAGER TALKING TO ME IN ENGLISH COULD HANDLE IT START TALKING IN SPANISH OUT LOUD BECAUSE SHE COULD NOT ANSWER THE QUESTION THAT WHERE BEEN ASK BRUSH ME OFF I WAS TREATED SO RUDELY I WAS EMBARRASE MY FEELING WERE HURT BECAUSE I ASK WHY SHE COULD NOT TAKE BOOTS BACK SHE REPLY TO ME BECAUSE IF SOMEONE WANT A NOTHER SIZE AND THEY DONT HAVE IT CAN BE A PROBLEM SO WHAT ABOUT ME AND MY PROBLEM I HERE NOW LETS SOLVE THIS PROBLEM. SHOW ME WHERE IT SAYS THIS AT IN YOUR POLICY FALLAS IS FALLAS I ASK CORPARATE RIGHT IS COULD NOT ANSWER ME SHE START TALKING SPANISH TO CASHIER REAL LOUD AND WALKING AWAY I ASK WHY YOU JUST WALKING AWAYAND TREATING ME THIS IF LIKE SHE WAS SAY F ---=OFF SHE STOOD IN THE BACK WHERE SHE COULD SEE WHAT WAS GOING ON TO WHERE CASHIER SAID COME BACK EARLY TOMORROW AND I WILL THEN SHE CANT DO IT NOW BECAUSE SHE LOOKING AND TOLD HER DO NOT DO IT , NOW WHATS WRONG WITH THIS PICTURE VERY VERY BAD EXPERIMENT FOR ME I COULD NOT SLEEP I BEEN UP ALL THINKING ABOUT THIS IT IS NOW 530 AM THIS HAPPEN AROUND MAYBE 8 TO 830 PM LAST NIGHT. FOR STARTED OFF SPEAKING ENGLISH ENDED WITH HER TALKING SPANISH MY FEELING WAS HURT TREATED VERY RUDE UNTIL I HAD TO GO OUT FOR A SEC I ALMOST STARTED TO CRY I DONT WISH THAT ON ANY ONE . I WILL NOT STOP WITH THIS UNTIL SOMETHING DONE NO MATTER HOW IT TAKES ARE HOW I HAVE TO GO WITH ARDIL SO GOD HELP ME. PLEASE PLEASE PLEASE SOME GET BACK WITH BECAUSE THIS NOT RIGHT . ALSO THE STORE IS NOT SAFE EVERYTHING IS EVERY WHERE THIS BEFORE CHRISTMAS HOLIDAY THERE IS NO LEADERSHIP IN THIS STORE MANAGER SEEN LIKE THERE BIG SISTER ONLY BECAUSE OF AGE EVERYONE EVERYTIME I GO THEY ARE ALL SPANISH AND I DONT HAVE A PROBLEM ITS THE SERVICE THAT I RECIEVE I DONT KNOW WHO HIRING BUT ALL SEEM LIKE THERE CLOSE FRIENDS ARE KNOW SOMEONE IN FAMILY BUT LIKE NOTHING YOU SEEN BEFORE THIS STORE NEEDS HELP AND I DO TO DO TO MY VISIT IF I HAVE TO GET HELP TO GO TO COURT SO LET IT BE , BECAUSE THIS HAS TOOK ME TO I CANT EVEN SLEEP 123 AND YOU OUT 3 TIMES IS ENOUGH FOR ME THIS THE STORE OM 76 AND COLLEGE IN OCEANSIDE CALIF SOME ONE PLEASE CALL ME HELP ME GET SOME CLOSER PLEASE 442-245-**** E-MAIL IS mary1965russell@***.com thank you.
View full review
Loss:
$20
Pros:
  • Prices
  • Prices and variety of clothes
Cons:
  • Service
  • Irresponsible managers and supervisors
  • Discusting
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jennie G Qbr
map-marker Cincinnati, Ohio

Ghetto mgr has NO CUSTOMER SERVICE SKILLS!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to exchange some cheap wall hangings and the ghetto mgr Latonya behaved so rudely and disrespectful I was in shock! Lucky for her there were e other customers in the store... I should've punched her in her rotten toothed mouth! {{Redacted}} This was on Ridge Rd in Cincinnati
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Winston Salem, North Carolina

I worked there

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The customer service is terrible. I was looking for a job to past time while I prepared to relocate to another state and applied for their position, in Winston-Salem, NC.

I encountered several terrible situations while there. For one they had poor communication and were rude to the customers. One day the news stated it would snow the next day and the manager told me we still had to come. I drove an hour to work just to get there and the manager never showed up to let me in.

She stated she texted everyone who's number she had on hand. I was pissed because I could have recked or anything and she did not bother trying to get in contact with me. It was appalling that she didn't even have my contact information at all. I informed her my number is the same number I applied with and she stated she no longer had any of my contact info.

There were times were the stock crew priced items wrong and they refused to give the as advertised price and would cuss the customers out. Once I was hired a went to work dressed business casual, because all my clothes were business causal due to my previous line of work(financing). I was called out by the manager who did not even pull me aside to inform me the dress code is black or khaki slack and a red polo shirt. Everyone wore club attire, so I had no idea.

The customer service was absolutely poor whenever a customer walked in with child they would tell them "Make sure you keep your kids with you we don't allow kids walking around this store". (Which I understand if the kid is a toddler or even 8 or 9 and younger) One day as I rung a customer up she sent her son to pick out one last item, they told her that he was not allowed to walk around without her and she would have to accompany him because he could mess up the store. The women and her husband was pissed that they would assume something like that of her child and mostly because her son was in high school, but looked as if he was in middle school. I was only a cashier at the time but I noticed the stocking was terrible.

On my first night closing, I was informed that they don't clean the store they briefly fix things. It explained why the place was filthy. I can also recall working with a manager on duty that had the flu because none of the other managers would cover her. She smelled like puke and threw up all over the office.

The room was never thoroughly cleaned and we had to smell the fumes all day. Overall the place is trash but it was easy money because the standards are terribly low.

I found a new job after working there for a month I could not take how ghetto the employees were and how dirty the store was. Our manager would talk down to us after not allowing us to clean the store about how dirty it was.

View full review
Cons:
  • Service overrall
Reason of review:
Poor customer service

Preferred solution: Fire the staff

Anonymous
map-marker Las Vegas, Nevada

The new chill spot of trouble makers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went to shop like always do there was a group of 6 black teenagers hanging by the door been so laud and harassing store employees after they were disrespectful to me and my daughter to the point that they wanted to fight us !! Inside of the store !!! I do know who they were those teenagers they where climbing the store poles and screaming no body said anything they where ignoring everything I had to call the manager that took 10 minutes to show up!! Nobody did anything to get those girls air the store unbelievable!!!
View full review
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 14