Anonymous
map-marker Antioch, California

Fallas Stores Manager Review

I'm complaining about the Fallas in Oakland California on a hundred and 5th Street The employees everyone to the store manager is stealing out of the store tremendously and I am a consumer and I'm sad and want I went in and bought clothes and I looked at everything and I knew something was suspect you know suspicious and I said my car and I'll watch them have people come in and steali
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Fallas Stores - Manager Review from Miami, Florida

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Fallas Stores - Manager Review from Miami, Florida
Fallas Stores - Manager Review from Miami, Florida - Image 2
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I would never walk into a store with the store looking like this the store manager needs to be fired the recovery in the store is horrible there's no one around to answer questions and you can't find anything in the store where is the corporate office regional or district manager who is in charge of the store I will never shop in the store looking like this again
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Reason of review:
Poor customer service
1 comment
Guest

Agree with u they are insane bad customer service

Anonymous
map-marker North Providence, Rhode Island

Fallas Stores Customer Care Review

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I had a terrible experience at the Fallas stores in hamden ct. One of the employees was very very rude. She said that I needed to stop talking because she was not talking to me (all about a legal price adjustment that I brought to their attention) Then she rudely told the other employee to fix the price so I could get out of the store. I will not be going back to that store
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Reason of review:
Poor customer service
Anonymous
map-marker Atlanta, Georgia

Fallas Stores - Review in Footwear and Clothing category from Atlanta, Georgia

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Well first of all you company has ripped me off for two months your store has withdrawed 38$ dollars the next month was 50$ and I have tried to get my money back several times here in Roswell nm
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Hesperia, California

I have the receipt that says 30 day exchange only policy but she can't

Cashier's so rude that I haven't open my mouth for the first "letter"of the word exchange only cuz, the items were so tight that the label should be somewhat inaccurate ,my eyeball measures follow the mistake on the label.But anyway I just wanted to exchange for a better stretch of the items to fit. And the lady even bursted more of her anger to me a customer?

She said that all sales are final but my receipt clearly reminds your customer & give 30 days for exchanges.I bought those items only less than 24 hrs ago.I said ok can we break a little of your own rule by offering her that I'm going to buy more of the other items in the store but then again her head went up so high and said no all sales are final. And I calmly said ok All sales are final to interpret that I'm not gonna be your customer anymore.I hope this long line here heard all your hardened policy to "protect your company"that way.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Houston, Texas

Fallas Stores Manager Review from Houston, Texas

Manager at store number 235 was very unprofessional with customers in line. There were approximately 10 customers in line, however the manager would not take any other customers nor did she open up a register.

This is unacceptable and I would like for the owner of this chain to contact me to discuss this issue. My phone number is 832-247-****. Please feel free to contact me about this as soon as possible. I am very disappointed in the service that was given to me.

My name is Miner Smith.

Please contact me asap.

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Reason of review:
Poor customer service
1 comment
Guest

You want the owner of the entire chain to call you about this? Good luck with that. Make sure you sit by the phone and wait...

Anonymous
map-marker Eastover, South Carolina

Fallas Stores Customer Care Review

The return policy sucks at this store why can't you get your money back for an item you don't want. They say exchange or store credit I don't want nothing from them so why can't I have my money back
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Reason of review:
Poor customer service
Anonymous
map-marker Hampton, Virginia

Short Review on June&nbs-04:00;02,&nbs-04:00;2016

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The absolute worst. I will NEVER shop at Fallas again. I used my debit card in the store and they double charged me causing my account to over draft. I finally talked to someone today who said they can't refund me for the bank fees. Well had you not charged my account twice then it would have never over drafted. There is nobody at a corporate office to talk to. I am beyond PISSED!!!
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Cons:
  • Irresponsible managers and supervisors
  • Not acceptable and will ever revisit
Reason of review:
Pricing issue
Anonymous
map-marker Hyde Park, Massachusetts

Fallas Stores - Customer Care Review from Hyde Park, Massachusetts

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Horrible customer service and cleanliness of store. My wallet was stolen and they refused to run the cameras back. Im still trying to contact corprate there even worse at customer service and professionalisim still np returned call!!! They wont last im buisness to much longer.
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Reason of review:
Poor customer service
1 comment
Guest

Dude I hate to tell you but they have over 300 stores Andover 22 States including Puerto Rico they're doing just fine even with the recent bankruptcy they filed I don't think they're too worried just saying. If anyone turned in your wallet I'm sure they would have given it to you. just because you didn't like the answer they gave you doesn't mean you should shame the company online

Anonymous
map-marker New York, New York

Fallas Stores Manager Review from New York, New York

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Bad customer service ever screaming at customers. I was buying bed sheets I asked the CSR at the register that can I return the stuff she is like u guys always return stuff u don't know ur bed size that the manager came she start screaming at me they don't have respect and don't know how to treat the customers the manager is disrespectful Wat u think about the CSR'S this happen to me twice they did this last time the same thing.. U should close this store bcz they r rude and unrespectfull
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Reason of review:
Poor customer service
1 comment
Guest

Maybe if you learn some decent English and try a little punctuation when you write you might get better results when you are communicating with people in general.

Anonymous
map-marker Bellevue, Washington

Fallas Stores - Manager Review from Bellevue, Washington

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Fallas Stores - Manager Review from Bellevue, Washington
This store is okay! The manager sucks! They overcharged me for some item on a special! When i told her about it, she says the sale go off and on,, but the sign is still up! Bad for business!
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Reason of review:
Pricing issue
Anonymous
map-marker Weslaco, Texas

Short Review on May&nbs-04:00;08,&nbs-04:00;2016

Had a slip and fall in the store located in the 4600 block of east lancaster fort worth texas 76103. I can't get the manager to cooperate to give me informatiin about the insurance company. What can I do unless I go to an attorney to file suite about the two hospital visits?
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Ki Aia
map-marker Bridgeport, Connecticut

Fallas Stores - Manager Review from Bridgeport, Connecticut

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I went to the Fallas store in Bridgeport, CT. I purchased a comforter set for $19.99 few days I realized the comforter had few defects.

I attempted to exchange the item for like kind. I was told by the store assistance manager Erica I would need to bring the shams back. Today (02/10/2916) I attempted to exchange the items. Fallas now want to charge me an additional $7.99 although both comforters is at equal value.

The head store manager informed me she can not do anything.

How can a store sell defective item and you have to pay additional money to exchange the item. Bad customer service practices.

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Reason of review:
Damaged or defective
2 comments
Guest

I ENTERED THIS STORE AND ALMOST HAD AN ASTHMA ATTACK..DIRT AND CLOTHES ALL OVER THE FLOOR. EMPLOYEES ARE UNCARING AND LOOK VERY UNPROFESSIONAL.HOW IS THIS POSSIBLE?

ROTTEN AND OTHER BUGS WILL POPULATE THIS STORE IF IT HASN'T YET. DO SOMETHING ABOUT THIS!!!!

Guest

This is the most disgusting dirtiest store i have ever seen in my whole life. I t should be shut down and im ashamed of its employee for not addressing this matter or cleaning after their store.

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Evette Rnr
map-marker Sun Valley, California

Curtains Review

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I bought two sets of curtains but needed three . Thought I could get the third at another store , I couldn't so I took the two back and the store wouldn't give my money back. I had a reciept too. They only do exchange or store credit. I really don't think this is legal. Now I have a credit I have to go back to this store . So not cool
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Reason of review:
Order processing issue
Anonymous
map-marker Buffalo, New York

Fallas Stores - Sanitary Conditions Review from Buffalo, New York

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I went to the store on main st in buffalo ny next tops in plaza and the store was so discusting nasty and clothes all over the floor garbage as well and the workers not doing they job..me and my girl are faithfull customers and im gona tell you well never visit your store again this is not the first time we came here and the same nasty ness..i think you should take care of your stores a little better..
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Reason of review:
Bad quality
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